Company FAQs

Q: What makes AES-Security Products equipment different from other security products?

A: Rugged AES equipment is engineered to operate in adverse environments and is proven to withstand even the most challenging conditions such as earthquakes, floods, hurricanes, super storms and wild fires. When other alarm communication alternatives fail during power and cellular outages, AES network radio signals keep operations running at peak performance. Features like heavy duty power supplies, EMI/RFI filtering, and durable steel cases make the difference.

Q: I need a product like this, but I have specific requirements. Can AES products be modified for specialized applications?

A: Yes. AES offers engineering and design services to accommodate special requests. We also specialize in short run manufacturing for a single-stop solution.

Q: Are AES products available from local suppliers?

A: Most AES products are sold and distributed directly from our factory in Peabody, Massachusetts, USA. Our GSA contract includes all the products featured on this site. Some exceptions include:

  • Our AES-IntelliNet radio monitoring systems are sometimes distributed through authorized AES Value Added Resellers. Contact us for more information on resellers in your area.
  • Monitoring services are available from a local AES-IntelliNet system operator. Contact us for more information on monitoring companies in your area.

Q: I am ordering alarm equipment for use overseas, what do I have to know?

A: You should considering the following issues:

  • Local Power: All AES products are 110/220V, 50/60 Hz compatible, and include ruggedized power supplies. AES systems are supplied with a U.S. type plug; an adapter may be required.
  • Installation: Who will install your alarm system? You will want to order a system that matches the skill set of the local talent. The AES 5100 is widely used in the U.S. and is considered “moderate” in terms of complexity for installers. In developing countries, it may be difficult to find an installer. For these regions, consider the AES 1700 and 1710 series alarms which have fewer options but are much easier to install. Both systems provide EXCELLENT security and are proven highly reliable in thousands of installations worldwide.
  • Who will maintain your alarm system? Your alarm system should be checked every 6 months – every sensor, every battery, every accessory. If possible, write a contract that says the installer is responsible for maintenance and repairs for a period of years.
  • Will your alarm system(s) be “local” (siren sounds only on premises) or centrally monitored? Who will do the monitoring? AES provides systems that can be monitored by a central station. The equipment can interface with existing monitoring companies or we can provide a the monitoring system to create your own private network.

Q: I need alarms that can be monitored by a central guard post or alarm company. Can AES systems be monitored?

A: The AES 5100 system has a built-in telephone dialer that reports alarm data to a special data receiver. Most alarm monitoring companies have compatible receivers. If you are doing your own monitoring, AES offers alarm monitoring systems for either radio or telephone monitoring. Visit or contact us for more information.